Terms and conditions
TERMS AND CONDITIONS
It is previously specified that these conditions exclusively govern sales by Labo Solidago, offered in the WWW.LABOSOLIDAGO.com store.
These conditions apply to the exclusion of all other conditions, in particular those in force for sales in stores or at our resellers.
ARTICLE 1 - PRICE
1.1 - The prices of our products are indicated in dollars for Canada and euros for Europe, excluding processing and shipping costs.
1.2 - All orders, whatever their origin, are payable in Canadian Dollars for Canada or in Euros for the European Union.
1.3 - Labo Solidago reserves the right to modify its prices at any time and without notice but the products will be invoiced on the basis of the prices in force at the time the orders are recorded.
1.4 - Retention of title clause: the products remain the property of Labo Solidago until full collection of the price by Labo Solidago.
ARTICLE 2 - ORDER
On the Internet: www.labosolidago.com
The contractual information is presented in French and will be subject to confirmation including this contractual information at the latest at the time of delivery in the form of a commercial invoice . Labo Solidago reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. All product photos are non-contractual, packaging and product labels may be modified at any time. Between the validation of your order and the departure of your package, the time may vary from 1 to 5 working days (excluding delivery time).
ARTICLE 3 - VALIDATION
When you click on the “Confirm my order” button on the “Payment method” page, you declare that you accept this as well as all of these General Conditions of Sale fully and without reservation. The data recorded by LaboSolidago.com constitutes proof of all transactions between Labo Solidago and its customers.
ARTICLE 4 - PRODUCTS AND AVAILABILITY
Our product offers are offered while stocks last. Information coming directly from our suppliers, errors or exceptional modifications are beyond our control and cannot engage our liability.
In the event of unavailability within the time limits provided for in article 2, after placing your order we will inform you by email as soon as possible of the cancellation of your order.
In the event of unavailability within the time limits provided for in article 4 and cancellation of the order, reimbursement will be made by credit or via PayPal if this payment method was chosen by the customer when placing the order at the latest. within sixty days from receipt of the sums paid by the customer.
The products are presented on LaboSolidago.com with the greatest possible accuracy, using descriptions and visuals. The packaging may undergo modifications or be presented in the form of models. These visual differences cannot under any circumstances be interpreted as lack of conformity and lead to the cancellation of the sale.
ARTICLE 5 – DELIVERY
5.1 General
Products purchased on Labosolidago.com are delivered internationally. The products are delivered to the delivery address you indicated during the ordering process. The times indicated are average times and correspond to processing and delivery times.
Labo Solidago cannot be held responsible for the consequences due to a delay in delivery. Any order not shipped within 30 days of ordering may be canceled upon customer request.
Labo Solidago reserves the right to cancel any order that cannot be honored within the expected deadlines.
CUSTOMS, DUTIES AND TAXES
Labo Solidago pays taxes (VAT) for France. The international customer does not have to pay any additional tax costs.
By going through customs, your package can be opened and inspected, which does not affect the quality of the products ordered. Labo Solidago will not provide a refund for a package opened by customs.
We may provide order, product and delivery information to our international carriers, and they may share this information with customs authorities.
5.2 - Delivery problems
LOSS AND THEFT OF THE PACKAGE
We use a delivery method with a tracking number in order to receive confirmation of item tracking. The carrier is responsible for the successful completion of the delivery. We cannot be held responsible for lost or stolen packages. If there is loss or theft, please contact us or the carrier.
ADDRESS ERROR
If your order is returned to us as a result of an error in the address you entered, you will be charged the return shipping costs charged to us by the carrier as well as a new shipping fee for the return.
REFUSED DELIVERIES
If you refuse delivery of your order or if the package is returned to us because it was not claimed within the time frame specified by the transport/delivery service, we will charge you for the return costs charged to us by the carrier. We will then contact you about this.
If you wish to have your package returned, we will charge you new shipping costs for the return.
COMPLIANCE OF THE PACKAGE
Quebec - Canada
You must check the conformity of the delivered goods at the time of delivery and before signing the delivery note because your signature on the carrier's delivery note binds you. Without a precise description(s) of damage noted in writing on the receipt: Condition of the container and condition of the contents of the package, of the products, no recourse will be possible.
You must also confirm the non-compliance to the carrier no later than five working days following receipt of the item(s) and send a copy of this letter to Labo Solidago - 82a chemin de la Station, Ste-Anne-de-la- Pocatière, Quebec, Canada G0R 1Z0 or by email.
If the products need to be returned to us, they must be returned within five working days of delivery. Any complaint made outside this deadline will not be accepted.
France/Europe
Your TRACKED package will be delivered by your usual postal delivery service. No signature will be required upon delivery.
5.3 - Conformity or quality
We undertake to exchange products that do not correspond to your order (defective or non-compliant, excluding damage linked to transport AND ORDER ERROR). You must make any complaint by any means (email or telephone) on the day of delivery or at the latest within 5 working days following delivery regarding items that do not correspond to your order (delivery error, non-conformity of products, etc.). ) with supporting photos.
Example of damage linked to transport: damaged seal, damaged bottle and any damage that could alter the quality of the contents.
Complaints should be sent to the contact details specified in article 7 “Customer Service”. On your complaints you must indicate the contact details of the purchaser, your invoice number, the product references appearing on the delivery note and the reasons for your complaint. Any complaint made outside this deadline cannot be accepted.
After examining your request, Labo Solidago will exchange the product(s).
The return of products in the event of a product error will only be accepted for complete products, in their original condition with their original box with a copy of the purchase invoice.
In the cases referred to in article 5.2 and 5.3, shipping and return costs will be reimbursed to you.
5.4 - Conditions for exercising the right of withdrawal applying to the territory of the European Union
The customer can notify his decision to return his product within 5 days of receipt of the latter by means of a clear and unambiguous declaration within 5 days by email.
In the event of a return, the customer must package the item concerned carefully.
The customer is free to choose the method of sending their product and to take out insurance or not in the event of loss, theft or destruction of their package. Labo Solidago does not cover any of these costs or the cost of transport and cannot be held responsible for non-receipt of the package.
Labo Solidago advises customers to opt for tracked shipping of the package. Generally speaking, all costs and risks associated with returning the product are the responsibility of the customer.
Only products returned complete, in perfect condition, in their original packaging will be accepted. Otherwise, the return will be considered a non-compliant return and will not be refunded by Labo Solidago.
Effects of withdrawal – European Union
In the event that the customer respects the return procedure described above, the refund excluding actual shipping costs takes place within 14 days following the date of receipt of the products by Labo Solidago.
ARTICLE 6 - PAYMENT
Payment for your purchases is made:
- either by online bank card (secure payment by Shopify): Visa, MasterCard, other cards. The card is debited as soon as the order is taken.
- either by PayPal
ARTICLE 7 - CUSTOMER SERVICE
For any information or questions, our customer service is at your disposal:
Labo Solidago, 82a chemin de la Station, Ste-Anne-de-la Pocatière, Quebec, Canada G0R 1Z0.